Voice agents unable to connect

Incident Report for Cartesia AI

Resolved

This incident has been resolved.

Posted Apr 28, 2026 - 02:20 UTC

Identified

We've identified an issue with an upstream provider, and we're actively working on rolling it back.

Posted Apr 28, 2026 - 02:13 UTC

Investigating

We are investigating an issue causing some voice agents are failing to reach their runtime deployments, returning a "trouble connecting to an agent" error. We will share an update as soon as we have more information.

Posted Apr 28, 2026 - 01:41 UTC

This incident affected: Voice Agents.