Resolved -
This incident has been resolved.
Mar 13, 20:45 UTC
Identified -
A mitigation and additional observability have been deployed. We are actively monitoring for recovery and are seeing connections recover.
Mar 13, 20:22 UTC
Investigating -
We are experiencing intermittent connectivity issues affecting voice agent sessions due to degradation at an upstream infrastructure provider. Some calls may fail to connect or drop unexpectedly.
Mar 13, 14:02 UTC
Resolved -
This incident has been resolved by Clerk.
Mar 10, 17:49 UTC
Monitoring -
We're currently experiencing degraded login functionality on play.cartesia.ai due to an issue with our authentication provider, Clerk. We're monitoring the situation and you can also track their status at: https://status.clerk.com/
Mar 10, 16:45 UTC
Resolved -
Duration: March 10, 2026, 9:00 AM PST - 9:14 PM PST
Impact: Runtime logs for Line agent calls made during this time period were not available via the dashboard or API. Call processing was not affected.
Resolution: Our engineering team identified the root cause as an upstream breaking change from an infrastructure provider that disrupted our log ingestion pipeline. A hotfix was deployed and log collection has been fully restored. All logs from the affected window have also now been recovered and backfilled.
Next Steps: We are conducting a postmortem to improve reliability and detection speed moving forward.
Mar 10, 16:00 UTC
Resolved -
The issue has been resolved
Mar 5, 06:01 UTC
Identified -
We have identified the issue and patched a possible fix. We are continuing to monitor the issue.
Mar 5, 05:40 UTC
Investigating -
We are currently investigating elevated Time to First Audio (TTFA) for api.cartesia.ai in the APAC region. Customers may be experiencing longer-than-expected delays before audio begins streaming.
Mar 5, 04:55 UTC