Resolved -
This incident has been resolved.
May 20, 15:47 UTC
Monitoring -
Due to issues with an upstream provider, phone calls were unavailable from 7:54 AM PST to 8:39 AM PST on Cartesia-provisioned Telephony. BYO-Twilio and SIP Trunking were not affected.
We've since resolved the issue and are looking into how to improve our processes further to avoid issues like this in the future. Please let us know if you continue to see any errors, we apologize for the inconvenience.
May 20, 15:47 UTC
Resolved -
This incident has been resolved. All voice agent call recordings should be visible on the playground. Please let us know if you continue to experience any issues.
May 13, 03:35 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 12, 23:29 UTC
Update -
We deployed some mitigations and most services are restored. The only degradation we face is that voice agent call recordings are currently delayed.
May 12, 23:26 UTC
Update -
Agent call recordings are now available with delay in availability. We're actively working on resolving other affected services.
May 12, 21:56 UTC
Investigating -
We are noticing issues with some services that require a path to blob stores:
The following are impacted: - Voice agent call recordings (creating and downloading) - Voice Cloning Creation - Pro Voice Cloning
The following are *NOT impacted*: - Our TTS API - The voice agent call will complete (just no call recordings)
May 12, 21:28 UTC