Resolved -
The incident has been resolved
Feb 26, 23:20 UTC
Update -
We confirmed that the fix had been rolled out and TTS generation quality should resume to normal. We are continuing to monitor the situation to ensure that the incident had been resolved.
Feb 26, 23:11 UTC
Monitoring -
We have rolled out a fix globally that should slowly take place over the next 10-15 minutes.
Feb 26, 22:44 UTC
Update -
We are continuing to work on a fix for this issue. A resolution is expected in 1 hour.
Feb 26, 22:14 UTC
Update -
We are continuing to work on a fix for this issue.
Feb 26, 21:08 UTC
Identified -
We have identified a degradation in speech generation quality for requests using public voices since 6:30 PM PST on February 25.
Feb 26, 20:45 UTC
Resolved -
After monitoring, this incident appears to be fully resolved and TTFAs should be at normal levels.
Feb 23, 15:42 UTC
Update -
We've rolled out a mitigation globally and are now currently monitoring TTFAs to ensure that we've resolved the incident fully.
Feb 23, 15:31 UTC
Identified -
We have identified the component causing and are in the process of rolling a mitigation for it.
Feb 23, 14:54 UTC
Investigating -
Investigating: We are currently investigating elevated Time to First Audio (TTFA) for api.cartesia.ai in the APAC and US region. Customers may be experiencing longer-than-expected delays before audio begins streaming, and in some cases inter chunk latency. We are actively working to identify the root cause and will provide updates as we learn more.
Feb 23, 09:00 UTC
Resolved -
This incident has been resolved.
Feb 19, 18:41 UTC
Monitoring -
Our provider has rolled out a fix and we are monitoring the recovery.
Feb 19, 18:00 UTC
Investigating -
Some users are having trouble signing in; some users are experiencing latency in signin. Our provider Clerk has an incident page here: https://status.clerk.com/
API and API authorization is unaffected; this is only on play.cartesia.ai and docs.cartesia.ai
Feb 19, 17:12 UTC